Sunbeam electric blanket, KING size. Reviews

Brand:Sunbeam
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Sunbeam electric blanket, KING size. Features

• 100″ X 90″ Dual Control.
• Soft & breathable
• Machine wash and dry.
• Auto-Off, 10 setting control. Zippered storage bag.
• 5 year limited warranty.

Sunbeam electric blanket, KING size. Review

There definitely seems to be a problem with Sunbeam blankets. I ONLY GAVE THIS FIVE STARS BECAUSE SUNBEAM IS REPLACING MY DEFECTIVE BLANKET AND I FEEL AFTER SOME EFFORT THAT THEY ACCOMODATED ME VERY WELL…

I purchased mine (another model) a year ago, it worked that winter, and when I pulled it out this year it was just plain Dead.
Considering I spent a hundred dollars on it, and I really loved the blanket last winter, I was sorely disappointed by this event.

I emailed customer service three times and received three useless replies.

They wanted me to mail my King Sized, Dead blanket to Mississippi to be “Repaired”; shipping it at MY expense….can you say .00?
Now…I had a 50/50 chance of this blanket going in to be fixed (I am only in year two of my five year warranty)only to have it happen again after it was “fixed”. If I had to send it again to be “fixed” to the tune of .00, I’d have nearly bought a new one. I really did not want this blanket back, it is obviously defective in some way, or just bad by design…of which, I do not know. Somehow this just didn’t make sense to me and the odds felt very against my favor.

I truly had tried to get this blanket to work six times, as did my husband. I orginally bought it for him as we have sub-zero weather and it’s nice when he gets off at 6 a.m. to crawl into a heated bed after he’s half frozen. So you see, this was important to me to find a resolution to this problem. I even looked at other brands of blankets, but there are not many out there, it would seem Sunbeam has a cornered this market quite well, and what is out there, is three times as expensive. I…happen to think 0 for a blanket is exhorbitant, but with heat…well worth it. IF it works.

So I offered to spend ANOTHER 0 on a 0.00 Sunbeam blanket for a NEW one. And they said they didn’t do Exchanges…apparently the extra 0 wasn’t worth pleasing Me. Odd, I thought. So this time I emailed customer service and I asked to have my message forwarded to a Supervisor as the Customer Service responses were unacceptable at best. I informed them that I had posted EIGHT bad reviews on the internet and if they did not wish to accomodate me in some way, that I had all week to write Bad Reviews on their blankets. I also told them I was contacting Jarden, the parent company about this. One lovely Customer Service lady had the gall to tell me their products were excellent…really? Because MINE ISN’T and then I copied all the reviews from Amazon and sent them to her to prove that..no, they are NOT excellent! Here’s your proof on 75 reviews! After that email, I looked up the President of Jarden and got his phone number, I was prepared to call him on Monday morning.

Believe me…in this age, reviews are important!! If you buy something…leave a review! Even if you aren’t buying from Amazon, leave a review here! It makes a difference!!

Now for the good part…

DON’T ACCEPT NO FOR AN ANSWER!! I’m glad I didn’t!
While I was shopping on Saturday, a very nice lady from Sunbeam called me to say she was going to assist me with my problem.
I was shopping after Thanksgiving and was standing in Best Buy at the time, and she offered to call me Tuesday.
Today is Tuesday, and she did as promised, she called.
She had all my information and emails, she asked for some numbers off of my blanket, and promised to send me shipping tags to mail my blanket back to them at their cost!! Yay, finally someone helpful!!

AND she ordered me a new blanket!!!!
I could NOT BE MORE PLEASED at this point! And I’m praying my new blanket will not have any problems.
But very happy that Sunbeam addressed my problem and made me happy! Now THAT is Customer Service!!!

So…IF you have a problem with YOUR blanket, contact Sunbeam. Don’t just eat the money you spent, your money is as good as mine is, and your product SHOULD WORK. I feel that Sunbeam did what was right by their product and as consumers we have a right to be happy with our purchases. A blanket with a five year warranty SHOULD WORK FOR FIVE YEARS right? If it doesn’t, they need to honor our purchase with a product that will work.

Anyway…Happy with SUNBEAM!!!

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